FAQs

Our current shopping platform has a limit of 1 promotion per order. We do not allow stacking of discounts or using more than one discount/promotion on a single order.&#xA0;Please note that our welcome promotion is only available once per customer for first-time purchasers.If you have any questions about a promotion or promotional code, please email us at <a href="mailto:support@tracksmith.com">support@tracksmith.com&#xA0;</a>before placing your order. Unfortunately, we are not able to add promotions or promotional codes after an order has been placed.

Our current shopping platform has a limit of 1 promotion per order. We do not allow stacking of discounts or using more than one discount/promotion on a single order. Please note that our welcome promotion is only available once per customer for firs

Can I combine promotions?

Orders and Shipping

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

About Tracksmith

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Holiday Shipping

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

Can I combine promotions?Updated 3 months ago