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Orders and Shipping

Which items in my order have shipped?

You can view which items have shipped by looking in your account order history here and finding the associated tracking number.

Can I edit or cancel my order after it is placed?

Unfortunately, we are not able to edit or cancel an order after it is placed. Please check your order carefully before placing your order. Final-sale items such as Silver Medal Sale items are not eligible for return. For non-sale items, you can retur

What if I receive a bill for import fees, duty, or tax?

This is an error we have seen on occasion due to a warehouse change. Please do not pay the bill. Email us at [email protected] and we will resolve as quickly as possible.

Can I change my delivery address or ship date after I place my order?

Unfortunately, we are not able to make address changes after an order is placed, so please be sure your shipping address and method are correct before placing your order. Once you place your order, we are not able to hold the shipment for later fulfi

Where do you ship?

Tracksmith ships almost anywhere in the world. Please be sure to select the applicable country experience in the footer of our webpage. Please note that customs, duties, brokerage, and other fees are automatically applied at checkout to orders throug

How long will it take for my product to arrive?

Orders are typically shipped within 2 business days, but please allow up to 4 days due to order volume. The shipping timeline begins after an order has shipped. Carriers may experience unexpected delays, which may increase the quoted timeline for a p

Holiday Promotion

We'll be having a holiday sale promotion from Thanksgiving until Cyber Monday. Please stay tuned for the details then. Please join our email list at the bottom of our home page if you have not done so already.

How much does shipping cost?

We offer free shipping for orders over $150 USD before tax. For orders less than $150 before tax, exact costs depend on order destination and service level. US shipping starts at $10 for standard shipping with the option to choose alternative service

Holiday Shipping

Due to holiday order volume and transit times, we recommend that all orders with standard shipping are placed before December 16th for delivery by December 25th. All orders with 2 day shipping must be placed before December 21st for delivery by Decem

Can I combine promotions?

Our current shopping platform has a limit of 1 promotion per order. We do not allow stacking of discounts or using more than one discount/promotion on a single order. Please note that our welcome promotion and singlet promotion are only available onc

Tracking says delivered, but I have not received my package

On occasion, the carrier marks the package as delivered before making the drop off or the package gets accidentally delivered to a neighbor. Please allow 2 business days after tracking states delivered.If your package doesn't appear, please let us kn

Can I add gift wrap or a gift message to my order?

We are not able to add gift messages or gift wrapping at this time. Our packing slips included in each shipment do not have prices, but they do show the billing address so that the recipient will know who placed the order.