FAQs

Due to holiday order volume and transit times, please see our 2025 recommendations for order deadlines for different shipping speeds:<table style="width: 58%; margin-right: calc(42%);"><tbody><tr><td style="width: 46.2507%; background-color: rgb(239, 239, 239);">&#xA0;Shipping option: </td><td style="width: 53.522%; background-color: rgb(239, 239, 239);">&#xA0;Last Order Date: </td></tr><tr><td style="width: 46.2507%;">&#xA0;U.S. Standard </td><td style="width: 53.522%;">&#xA0;Before Monday, December 15 </td></tr><tr><td style="width: 46.2507%;">&#xA0;International Standard </td><td style="width: 53.522%;">&#xA0;Before Monday, December 15 </td></tr></tbody></table> Free U.S. Ground Shipping for orders over $200.For more information, please email support@tracksmith.com.

Due to holiday order volume and transit times, please see our 2025 recommendations for order deadlines for different shipping speeds:. Free U.S. Ground Shipping for orders over $200. For more information, please email support@tracksmith.com.

Holiday Shipping

Orders and Shipping

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

About Tracksmith

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

Shipping option:	Last Order Date:
U.S. Standard	Before Monday, December 15
International Standard	Before Monday, December 15

Holiday ShippingUpdated a month ago