FAQs

<p class="wysiwyg-text-align-left">Due to holiday order volume and transit times, please see our recommendations for order deadlines for different shipping speeds:</p><table style="width: 69%; margin-right: calc(31%);"><thead><tr><th>Shipping option:<br></th><th>Order cut off:</th></tr></thead><tbody><tr><td style="width: 37.5998%;">U.S. Standard</td><td style="width: 62.2571%;"><em>Before</em> Monday, 12/16</td></tr><tr><td style="width: 37.5998%;">International Standard</td><td style="width: 62.2571%;"><em>Before</em> Monday, 12/16<br></td></tr><tr><td style="width: 37.5998%;">U.S. Expedited</td><td style="width: 62.2571%;"><em>Before</em> Friday, 12/20<br></td></tr><tr><td style="width: 37.5998%;">U.S. Express</td><td style="width: 62.2571%;"><em>Before</em> Friday, 12/20<br></td></tr></tbody></table><p class="wysiwyg-text-align-left"><br></p><p class="wysiwyg-text-align-left">For more information, please email support@tracksmith.com.</p>

Due to holiday order volume and transit times, please see our recommendations for order deadlines for different shipping speeds:. For more information, please email support@tracksmith.com.

Holiday Shipping

Orders and Shipping

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

About Tracksmith

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

Shipping option:	Order cut off:
U.S. Standard	Before Monday, 12/16
International Standard	Before Monday, 12/16
U.S. Expedited	Before Friday, 12/20
U.S. Express	Before Friday, 12/20

Holiday ShippingUpdated 10 months ago