FAQs

We offer free shipping for orders over $150 USD before tax.&#xA0;For orders less than $150 before tax, exact costs depend on order destination and service level. &#xA0;US shipping starts at $10 for standard shipping with the option to choose alternative service levels based on your shipping needs. International shipping cost varies by country. If you would like to get an exact estimate, please build your cart and begin checking out. You may choose your shipping service level and we will provide a quote based on your specifications.&#xA0;For international orders, please select the applicable country experience in the footer of the webpage to see the appropriate currency, duties, taxes, and shipping rates for your destination. Some countries may note that duties and taxes are included. If checkout does not confirm prepaid duties, your country may require additional duties to be collected at the time of delivery.

We offer free shipping for orders over $150 USD before tax. For orders less than $150 before tax, exact costs depend on order destination and service level. US shipping starts at $10 for standard shipping with the option to choose alternative service

How much does shipping cost?

Orders and Shipping

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

About Tracksmith

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

Holiday Shipping

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

How much does shipping cost?Updated 8 days ago