FAQs

Unfortunately, we are not able to edit or cancel an order after it is placed. Please check your order carefully before placing your order.&#xA0;Final-sale items such as Clearance and Silver Medal Sale items are not eligible for return.For non-sale items, you can return for free at <a href="https://returns.tracksmith.com/" rel="noopener noreferrer" target="_blank">returns.tracksmith.com&#xA0;</a>for US orders and <a href="https://web.global-e.com/Returns/Portal/mZke" rel="noreferrer noopener" target="_blank">Global-E returns portal</a> for international orders.&#xA0;&#xA0;

Unfortunately, we are not able to edit or cancel an order after it is placed. Please check your order carefully before placing your order. Final-sale items such as Clearance and Silver Medal Sale items are not eligible for return. For non-sale items,

Can I edit or cancel my order after it is placed?

Orders and Shipping

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

About Tracksmith

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Holiday Shipping

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

Can I edit or cancel my order after it is placed?Updated 10 months ago