FAQs

Providing highly personalized customer service is our top priority. You can write to us at <a href="mailto:support@tracksmith.com">support@tracksmith.com</a> or call us at (781) 235-0027. We are available Mon-Fri 9am-6pm EST. You can also visit us at our retail locations in Boston, New York, or London. You can also find us on Facebook, Twitter and Instagram. Take a minute to reach out - we&#x2019;d love to hear from you.&#xA0;
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For press and media-related inquiries, please send a message to <a href="mailto:press@tracksmith.com">press@tracksmith.com</a>.
If you have a question regarding job opportunities, please send a message to <a href="mailto:careers@tracksmith.com">careers@tracksmith.com.</a> Visit our <a href="https://www.tracksmith.com/pages/team" target="_self">career page</a> for more information.

Providing highly personalized customer service is our top priority. You can write to us at support@tracksmith.com or call us at (781) 235-0027. We are available Mon-Fri 9am-6pm EST. You can also visit us at our retail locations in Boston, New York, o

How can I reach Tracksmith?

About Tracksmith

Who Are We?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Holiday Shipping

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

Orders and Shipping

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

How can I reach Tracksmith?Updated a year ago