How do I create a return or exchange?Updated 20 days ago

Please start a return or exchange by visiting returns.tracksmith.com. 

For US orders: you may exchange for a new item or return for a refund. Initially when you process a return, you will receive an instant credit which can be used to place a new order. Any unused portion of this instant credit will automatically be refunded to your original payment method as soon as we receive the returned item(s). Please note that exchanges are only available once per purchase.

International orders are eligible for return only.

Please note that all orders, US and international will incur an $8 handling fee, charged at the time of return. Shipping costs will not be refunded; Shipping cost will not be transferred to credit.

Please select "Returning a Gift" in our returns portal to return your item(s) for a gift card.