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Returns & Exchanges

How do I create a return or exchange?

For domestic orders within the US, you can start a return or exchange by visiting returns.tracksmith.com. You can exchange for a new item or return for a refund. Initially when you process a return, you will receive an instant credit which can be use

What items are returnable?

Items that are unworn, unwashed, and in undamaged condition are eligible for return within 30 days of purchase. The current exception is the Eliot Runner which is allowed to be returned within 100 miles or 30 days, whichever comes first. We cannot ac

Where is my refund?

For US customers who process returns at returns.tracksmith.com,. please allow 1 week to process the refund after your return is delivered. For international customers who process returns through our Global-E returns portal.,. please allow 2 weeks to

What do I do with Damaged/Defective Items?

Please write in to [email protected] with photos of your damaged/defected item and your order number to the Customer Service Team for assessment within 12 months from the date of purchase. Faulty items can either be replaced or a store credit ma