Returns & Exchanges
How do I create a return or exchange?
Please start a return or exchange by visiting returns.tracksmith.com. For US orders: you may exchange for a new item or return for a refund. Initially when you process a return, you will receive an instant credit which can be used to place a new orde
What items are returnable?
Items that are unworn, unwashed, and in undamaged condition are eligible for return within 30 days of purchase. The current exception is our footwear (the Eliot Runner, Eliot Range, Eliot Racer and Eliot NDO). All models are allowed to be returned wi
Where is my refund?
For US customers who process returns at returns.tracksmith.com,. please allow 1 week to process the refund after your return is delivered. For international customers who process returns through our Global-E returns portal.,. please allow 2 weeks to
What do I do with Damaged/Defective Items?
Our damage/defect policy applies to items purchased within the past 12 months. Please report any damaged or defective items HERE so that we can assess the problem. Faulty items can either be replaced or a store credit may be issued for the value of t