FAQs

<p>Your personal Tracksmith.com account can be used to view your orders, updated your address and manage your Hare AC subscription. To navigate to your account, select the person icon at the top right of our website. There you can create an account, log in, or reset your password.</p>
<p>Please reach out to <a href="mailto:support@tracksmith.com">support@tracksmith.com</a> if you encounter problems with your login or personal account.</p>

Your personal Tracksmith.com account can be used to view your orders, updated your address and manage your Hare AC subscription. To navigate to your account, select the person icon at the top right of our website. There you can create an account, log

Password Reset and Account Information

About Tracksmith

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Catalog Unsubscribe and Request

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Holiday Shipping

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

Orders and Shipping

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

Password Reset and Account InformationUpdated a year ago