FAQs

We offer group runs in select cities around the world. Currently, we have regular runs in Boston, New York, London, and Chicago. To view upcoming events, see our <a href="https://www.tracksmith.com/events" target="_self">calendar</a>. For more information about each run including the route planned, please view our <a href="https://www.strava.com/clubs/Tracksmith" rel="noopener noreferrer" target="_blank">Strava</a>&#xA0;page.
If you would like to receive regular updates on community runs and events, please sign up for the <a href="https://www.tracksmith.com/pages/newsletters#community" target="_self">community newsletter</a> of interest.
As our Tracksmith community continues to grow, we also recommend signing up for our general <a href="https://www.tracksmith.com/pages/newsletters#community" target="_self">Tracksmith newsletter</a> to receive information on additional events in new locations.

We offer group runs in select cities around the world. Currently, we have regular runs in Boston, New York, London, and Chicago. To view upcoming events, see our calendar. For more information about each run including the route planned, please view o

Where can I find information on group runs and other events?

About Tracksmith

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on Hare A.C.?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Holiday Shipping

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

Orders and Shipping

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

Where can I find information on group runs and other events?Updated a year ago