FAQs

<p>Hare A.C. is a global community for runners and provides exclusive benefits, rewards, experiences, and innovative race challenges. An overview of the program is available at <a href="https://www.tracksmith.com/pages/hare-ac-overview" rel="noopener noreferrer" target="_blank">tracksmith.com/hare-ac.</a></p>
<p>Memberships are valid for 1 year after purchase. You can renew your annual membership <a href="https://www.tracksmith.com/products/hare-ac-membership-renewal" rel="noopener" target="_blank">here</a>.</p>

Hare A.C. is a global community for runners and provides exclusive benefits, rewards, experiences, and innovative race challenges. An overview of the program is available at tracksmith.com/hare-ac. Memberships are valid for 1 year after purchase. You

Where can I find information on Hare A.C.?

About Tracksmith

Who Are We?

How can I reach Tracksmith?

Do you have a retail location?

Where can I find information on Races and Events (Twilight 5000, Amateur Mile, etc.)

Where can I find information on group runs and other events?

Where can I find information about sponsorships and collaboration with Tracksmith?

Where can I find more information on major marathon events?

Where can I purchase a Gift Card?

Password Reset and Account Information

Catalog Unsubscribe and Request

How do I create a return or exchange?

What items are returnable?

Where is my refund?

What do I do with Damaged/Defective Items?

Returns & Exchanges

Which items in my order have shipped?

Can I edit or cancel my order after it is placed?

What if I receive a bill for import fees, duty, or tax?

Can I change my delivery address or ship date after I place my order?

Where do you ship?

How long will it take for my product to arrive?

Holiday Promotion

How much does shipping cost?

Holiday Shipping

Can I combine promotions?

Tracking says delivered, but I have not received my package

Can I add gift wrap or a gift message to my order?

Can I get a price adjustment?

Orders and Shipping

You're sold out of a product I want. How can I get it?

How do I know what size to purchase?

Which products have pockets for a phone?

Youth / Kid's sizing inquiry

Where do you make your product?

Sizing & Product Information

Where can I find information on Hare A.C.?Updated a year ago